Answer routine questions promptly
Share current, clinic-approved hours, location details, and arrival instructions.
Urgent CareAI agents
AI agents
for urgent care clinics
Explore front-desk support for hours, locations, visit requests, and next steps—while your staff stays focused on the patients in front of them.
The work behind the conversation
Built around your day.
Help patients find a next step
Capture administrative requests and guide callers through your approved process.
Coordinate across locations
Explore location-aware routing for clinic groups with multiple locations.
Escalate when a person is needed
Follow your clinic’s rules for urgent concerns and questions that require a clinician.
Your clinic, your way
Start with your workflow.
Bring us your systems, appointment types, and team’s instructions. We’ll map the workflow and confirm the integration and handoff requirements before rollout.
Explore integrationsA little more detail
Common questions.
How much does Dodo cost?
Dodo bills monthly. The clinic’s quote sets out usage rates and any monthly minimum or cap before signing. For an estimate, share the number of locations and typical call volume with the Dodo team.
Does Dodo replace the front-desk team?
No. Dodo handles routine calls, texts, and bookings so staff can focus on the people in the clinic. The team decides which calls Dodo takes and can start with overflow or after-hours coverage.
What happens if Dodo doesn’t know the answer?
If the clinic’s instructions don’t cover a question, Dodo can transfer the caller to staff or take a message for follow-up. Each clinic decides how to handle urgent calls and requests to speak with a person. Clinical decisions stay with the care team.
How much staff time does setup take?
Plan for a kickoff, a review of booking and handoff rules, and a few test calls. Dodo handles the technical setup and trains the team. The clinic can get an estimate of staff time once Dodo knows which systems, workflows, and locations are involved.
How does Dodo handle security, SOC 2, and HIPAA?
Dodo encrypts data in transit and at rest, limits access by role, and aligns its security controls with SOC 2 criteria. For clinics treating people, Dodo must agree in writing before the service is used for protected health information. A business associate agreement must be in place when HIPAA requires one.
Is this emergency triage?
No. The proposed workflow supports administrative communication and defined escalation. It does not replace emergency services or a clinical assessment.
Can it support walk-in clinics?
We can map information about hours, locations, and walk-in procedures without assuming every visit needs an appointment. The demo confirms the right workflow for your clinics.
Let’s talk
Make room for better care.
Let’s map the right workflow for your clinic.
Book a demo