Capture routine requests
Collect the information your team needs for a refill or callback request.
PharmacyAI agents
AI agents
for pharmacies
Explore a calmer way to handle routine pharmacy communication—from refill requests and opening hours to connecting a patient with a pharmacist.
The work behind the conversation
Built around your day.
Answer everyday questions
Share approved information about hours, location, services, and the pickup process.
Keep patients informed
Explore outbound updates and reminders using your pharmacy’s approved workflow.
Make the pharmacist handoff clear
Direct medication questions, dispensing decisions, and urgent concerns to qualified staff.
Your clinic, your way
Start with your workflow.
Bring us your systems, appointment types, and team’s instructions. We’ll map the workflow and confirm the integration and handoff requirements before rollout.
Explore integrationsA little more detail
Common questions.
How much does Dodo cost?
Dodo bills monthly. The clinic’s quote sets out usage rates and any monthly minimum or cap before signing. For an estimate, share the number of locations and typical call volume with the Dodo team.
Does Dodo replace the front-desk team?
No. Dodo handles routine calls, texts, and bookings so staff can focus on the people in the clinic. The team decides which calls Dodo takes and can start with overflow or after-hours coverage.
What happens if Dodo doesn’t know the answer?
If the clinic’s instructions don’t cover a question, Dodo can transfer the caller to staff or take a message for follow-up. Each clinic decides how to handle urgent calls and requests to speak with a person. Clinical decisions stay with the care team.
How much staff time does setup take?
Plan for a kickoff, a review of booking and handoff rules, and a few test calls. Dodo handles the technical setup and trains the team. The clinic can get an estimate of staff time once Dodo knows which systems, workflows, and locations are involved.
How does Dodo handle security, SOC 2, and HIPAA?
Dodo encrypts data in transit and at rest, limits access by role, and aligns its security controls with SOC 2 criteria. For clinics treating people, Dodo must agree in writing before the service is used for protected health information. A business associate agreement must be in place when HIPAA requires one.
Does Dodo approve or dispense medication?
No. This workflow captures and routes administrative requests. Pharmacists retain responsibility for medication advice, clinical review, approval, and dispensing.
Can this connect to our pharmacy software?
We’ll review your software and the exact workflow together. A pharmacy-specific connection is not assumed; confirm availability during the demo.
Let’s talk
Make room for better care.
Let’s map the right workflow for your pharmacy.
Book a demo