Make the first call feel easier
Give new patients a welcoming starting point and capture the information your team needs.
Explore patient communication that turns the first call into a booked appointment and keeps routine follow-ups on track.
Give new patients a welcoming starting point and capture the information your team needs.
Map administrative requests to your appointment types, providers, and clinic rules.
Explore reminders and recall conversations for patients who need to return.
Use defined escalation paths for sensitive questions and requests that need the care team.
Bring us your systems, appointment types, and team’s instructions. We’ll map the workflow and confirm the integration and handoff requirements before rollout.
Explore integrationsDodo bills monthly. The clinic’s quote sets out usage rates and any monthly minimum or cap before signing. For an estimate, share the number of locations and typical call volume with the Dodo team.
No. Dodo handles routine calls, texts, and bookings so staff can focus on the people in the clinic. The team decides which calls Dodo takes and can start with overflow or after-hours coverage.
If the clinic’s instructions don’t cover a question, Dodo can transfer the caller to staff or take a message for follow-up. Each clinic decides how to handle urgent calls and requests to speak with a person. Clinical decisions stay with the care team.
Plan for a kickoff, a review of booking and handoff rules, and a few test calls. Dodo handles the technical setup and trains the team. The clinic can get an estimate of staff time once Dodo knows which systems, workflows, and locations are involved.
Dodo encrypts data in transit and at rest, limits access by role, and aligns its security controls with SOC 2 criteria. For clinics treating people, Dodo must agree in writing before the service is used for protected health information. A business associate agreement must be in place when HIPAA requires one.
We can map location-specific routing and appointment rules as part of the proposed setup. Your demo will confirm the details and available system connections.
The AI follows the clinic’s approved escalation rules and routes requests to staff. It does not provide diagnosis or replace clinical judgment.
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Let’s map the right workflow for your clinic.
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