# AI agents for pharmacies Pharmacy Explore a calmer way to handle routine pharmacy communication—from refill requests and opening hours to connecting a patient with a pharmacist. [Book a demo]() [Inbound Communication]() [Outbound Communication]() [Clinic Intelligence]() [Online Booking]() Inbound ## The request is ready before the callback. Help the pharmacist start with a clear refill question, contact preference, and callback window. Outbound ## Follow up when a customer can respond. Arrange a requested pharmacist conversation without making medication decisions in the message thread. Clinic Intelligence ## See which requests reach the right person. Ask which pharmacy inquiries reach a complete handoff. See the evidence and a next step for your team. Online Booking ## Make a pharmacist conversation easier. A customer can request a consultation time; the pharmacy team reviews and confirms it. The work behind the conversation ## Built around your day. 01 ### Capture routine requests Collect the information your team needs for a refill or callback request. 02 ### Answer everyday questions Share approved information about hours, location, services, and the pickup process. 03 ### Keep patients informed Explore outbound updates and reminders using your pharmacy’s approved workflow. 04 ### Make the pharmacist handoff clear Direct medication questions, dispensing decisions, and urgent concerns to qualified staff. Your clinic, your way ## Start with your workflow. Bring us your systems, appointment types, and team’s instructions. We’ll map the workflow and confirm the integration and handoff requirements before rollout. [Explore integrations]() A little more detail ## Common questions. **How much does Dodo cost?** Dodo bills monthly. The clinic’s quote sets out usage rates and any monthly minimum or cap before signing. For an estimate, share the number of locations and typical call volume with the Dodo team. [Discuss pricing]() **Does Dodo replace the front-desk team?** No. Dodo handles routine calls, texts, and bookings so staff can focus on the people in the clinic. The team decides which calls Dodo takes and can start with overflow or after-hours coverage. **What happens if Dodo doesn’t know the answer?** If the clinic’s instructions don’t cover a question, Dodo can transfer the caller to staff or take a message for follow-up. Each clinic decides how to handle urgent calls and requests to speak with a person. Clinical decisions stay with the care team. **How much staff time does setup take?** Plan for a kickoff, a review of booking and handoff rules, and a few test calls. Dodo handles the technical setup and trains the team. The clinic can get an estimate of staff time once Dodo knows which systems, workflows, and locations are involved. **How does Dodo handle security, SOC 2, and HIPAA?** Dodo encrypts data in transit and at rest, limits access by role, and aligns its security controls with SOC 2 criteria. For clinics treating people, Dodo must agree in writing before the service is used for protected health information. A business associate agreement must be in place when HIPAA requires one. [Review Dodo’s security documents]() · [Read the service terms]() **Does Dodo approve or dispense medication?** No. This workflow captures and routes administrative requests. Pharmacists retain responsibility for medication advice, clinical review, approval, and dispensing. **Can this connect to our pharmacy software?** We’ll review your software and the exact workflow together. A pharmacy-specific connection is not assumed; confirm availability during the demo. Let’s talk ## Make room for better care. Let’s map the right workflow for your pharmacy. [Book a demo]() Source: https://dodo.ai/pharmacy/