# AI agents for ENT clinics

ENT

Explore a front desk that books ENT appointments and helps patients with referrals, preparation, and follow-up.

[Book a demo](<https://dodo.ai/book-demo/>)

[Inbound Communication](<https://dodo.ai/ent/#inbound>)

[Outbound Communication](<https://dodo.ai/ent/#outbound>)

[Clinic Intelligence](<https://dodo.ai/ent/#analytics>)

[Online Booking](<https://dodo.ai/ent/#booking>)

Inbound

## Make the referral easier to navigate.

Match an ENT referral to the clinic’s appointment types and book an available consultation.

Outbound

## Move the next step out of voicemail.

Follow up by text and book an available ENT consultation around the patient’s preferences.

Clinic Intelligence

## See what turns ENT inquiries into visits.

Ask which ENT inquiries become booked consultations. See the pattern, supporting evidence, and a next step.

Online Booking

## Your referral. Your confirmed appointment.

Choose an available ENT consultation time and confirm the appointment with the referral details attached.

The work behind the conversation

## Built around your day.

01

### Make referral intake simpler

Capture the reason for the appointment and the details your scheduling team needs.

02

### Guide patients to the right visit

Explore routing for different providers, services, and appointment types.

03

### Share approved preparation details

Answer routine questions about the visit using your clinic’s instructions.

04

### Keep the team in control

Escalate clinical questions and urgent requests through the pathways you define.

Your clinic, your way

## Start with your workflow.

Bring us your systems, appointment types, and team’s instructions. We’ll map the workflow and confirm the integration and handoff requirements before rollout.

[Explore integrations](<https://dodo.ai/integrations/>)

A little more detail

## Common questions.

**How much does Dodo cost?**

Dodo bills monthly. The clinic’s quote sets out usage rates and any monthly minimum or cap before signing. For an estimate, share the number of locations and typical call volume with the Dodo team.

[Discuss pricing](<https://dodo.ai/book-demo/>)

**Does Dodo replace the front-desk team?**

No. Dodo handles routine calls, texts, and bookings so staff can focus on the people in the clinic. The team decides which calls Dodo takes and can start with overflow or after-hours coverage.

**What happens if Dodo doesn’t know the answer?**

If the clinic’s instructions don’t cover a question, Dodo can transfer the caller to staff or take a message for follow-up. Each clinic decides how to handle urgent calls and requests to speak with a person. Clinical decisions stay with the care team.

**How much staff time does setup take?**

Plan for a kickoff, a review of booking and handoff rules, and a few test calls. Dodo handles the technical setup and trains the team. The clinic can get an estimate of staff time once Dodo knows which systems, workflows, and locations are involved.

**How does Dodo handle security, SOC 2, and HIPAA?**

Dodo encrypts data in transit and at rest, limits access by role, and aligns its security controls with SOC 2 criteria. For clinics treating people, Dodo must agree in writing before the service is used for protected health information. A business associate agreement must be in place when HIPAA requires one.

[Review Dodo’s security documents](<https://trust.dodo.ai/>) · [Read the service terms](<https://dodo.ai/terms/>)

**Can the workflow distinguish services and providers?**

Yes, the proposed design starts with your services, visit types, and routing rules. We confirm the exact scheduling and software setup with your team.

**Can Dodo provide medical guidance?**

No. Clinical questions remain with qualified staff. The workflow uses your approved administrative information and escalation rules.

Let’s talk

## Make room for better care.

Let’s map the right workflow for your clinic.

[Book a demo](<https://dodo.ai/book-demo/>)

Source: https://dodo.ai/ent/